Payment Policy
Welcome to Xovila (www.xovila.shop). To ensure a secure, transparent, and seamless luxury shopping experience for our customers across the United States, we operate under strict financial compliance standards. This Payment Policy outlines our accepted payment methods, billing terms, data encryption protocols, and currency regulations. All transactions are fully encrypted and processed in adherence to United States and global electronic commerce laws.
1. Accepted Payment Methods
Xovila partner with the world's leading payment gateways to provide reliable and secure checkout options. We accept the following payment instruments at our online checkout:
- Credit and Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
- Digital Wallets: Apple Pay, Google Pay, and Shop Pay (for accelerated, one-click checkouts).
- Alternative Secure Gateways: PayPal (including PayPal Credit and linked bank accounts).
Please note: We do not accept cash on delivery (COD), personal checks, bank wire transfers, or cryptocurrency payments under any circumstances.
2. Transaction Currency & Pricing
- Base Currency: All prices, product listings, shipping calculations, and transactions on our Site are fundamentally denominated and processed in United States Dollars ($ USD).
- International Cards: If you are purchasing from the United States using an international credit card or an account held in a foreign currency, your financial institution may assess a foreign currency conversion fee. Xovila is not responsible for these institutional fees, and all charges captured at our checkout will reflect the exact USD amount displayed in your order summary.
3. Billing Terms & Timing of Charge
To prevent fraudulent transactions and maintain inventory integrity, we adhere to the following billing sequence:
- Authorization and Capture: When you submit an order at www.xovila.shop, our gateway immediately requests a payment authorization from your card issuer. Once your payment details are verified and fraud-screening protocols are cleared, the funds will be formally captured and deducted from your account.
- Order Confirmation: Upon successful payment capture, an automated Order Confirmation Email containing your detailed receipt, breakdown of items, and internal order number will be sent to your registered email address (e.g., info@xovila.shop). If the transaction fails, your order will be automatically canceled, and no funds will be withheld.
4. Comprehensive Price Transparency (Zero Hidden Fees)
In accordance with the US Federal Trade Commission (FTC) guidelines and Google Merchant Center compliance frameworks, Xovila maintains absolute pricing transparency. The price you see on the product page is exactly what you pay at checkout.
| Fee Category | Amount (USD) | Policy Overview |
|---|---|---|
| Standard Shipping Fee | $0.00 USD | 100% Free Shipping across the United States. |
| Restocking/Return Fee | $0.00 USD | We charge zero fees for processing returns. |
| Sales Tax | $0.00 USD | All taxes are already absorbed in the displayed item price. |
| Handling & Packaging | $0.00 USD | No warehouse or protective packaging fees. |
5. Payment Security, SSL, & PCI Compliance
Your financial security is our utmost responsibility. Xovila does not store, view, or retain your raw credit card numbers or sensitive CVV codes on our servers. The Site is fully powered by Shopify, which maintains a state-of-the-art security infrastructure:
- PCI DSS Level 1 Certified: Our hosting and checkout environments meet all 6 categories of the Payment Card Industry Data Security Standard (PCI DSS), the highest security benchmark set by global financial networks.
- 256-Bit SSL Encryption: Every step of the checkout process—from entering your name to completing payment—is secured via an industry-standard 256-bit Secure Sockets Layer (SSL) certificate. This ensures all transmitted data remains unreadable to third parties.
- 3D Secure Authentication: For participating Visa, Mastercard, and American Express accounts, we utilize 3D Secure protocols to add an extra layer of verification, protecting you against unauthorized online card usage.
6. Anti-Fraud Screening & Order Verification
To combat online identity theft and secure our retail ecosystem, Xovila employs advanced automated fraud detection filters. If an order triggers a high-risk alert (such as a severe mismatch between the billing ZIP code and the issuing bank country), our compliance team may pause processing.
In such rare instances, we will reach out via our official support email (info@xovila.shop) or phone (+61 485 880 216) to verify your identity. If no response is received within 48 hours, the transaction will be systematically reversed and canceled to protect the true account holder.
7. Legal Entity and Financial Governance
The digital brand Xovila and all commercial monetary transactions executed on www.xovila.shop are legally governed, collected, and audited by our registered corporate parent company:
- Legal Business Name: TEA BEAUTY SALON PTY LTD
- Australian Company Number (ACN): 698 144 053
- Registered Address: U 12 124 Old South Head Rd, Bellevue Hill, New South Wales, 2023, Australia
8. Contact Our Billing Department
For any questions regarding a charge on your statement, billing errors, payment failures, or to request a modification before shipment, please contact our financial customer support desk:
Email: info@xovila.shop
Phone: +61 485 880 216
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST / GMT-5)