Return and refund policy

At Xovila, we want you to be completely satisfied with your purchase. We stand behind the quality of our minimalist lifestyle and home products. If for any reason you are not entirely happy with your order, we offer a transparent, stress-free return and refund process compliant with United States consumer protection standards.

1. 30-Day Return Window

We offer a 30-day return policy. This means you have exactly 30 days after receiving your item to request a return. Any return requests initiated after this 30-day window will unfortunately not be eligible for a refund or exchange.

2. Return Eligibility & Condition

To qualify for a successful return and full refund, your item must meet the following criteria:

  • The item must be in the same condition that you received it: unworn, unused, unwashed, and undamaged.
  • The item must include all original packaging, tags, inserts, and accessories.
  • You must provide the receipt, order number, or proof of purchase from our official store (www.xovila.shop).

3.  Free Returns (No Hidden Fees)

To ensure a premier shopping experience, Xovila offers completely free returns for all orders within the United States:

  • Return Shipping Fees: $0.00 USD (Xovila will provide a prepaid return shipping label via email).
  • Restocking Fees: $0.00 USD (We never charge restocking fees for any returned items).

4. How to Initiate a Return

To start a return, please follow these simple steps:

  1. Contact our Customer Support team via email at info@xovila.shop or by phone at +61 485 880 216. State your order number and the reason for the return.
  2. If your return is accepted, our team will send a prepaid return shipping label to your email address, along with detailed instructions on how and where to drop off your package.
  3. Print the prepaid label, securely pack your item in its original packaging, and ship it back to us. Items sent back to us without first requesting a return will not be accepted.

5. Damages, Wrong Products, and Quality Issues

Please inspect your order immediately upon arrival. If the product is defective, damaged, or if you received the incorrect item, contact us immediately at info@xovila.shop. We will prioritize your case, provide a free replacement or instant full refund, and cover all operational costs.

6. The Refund Process & Timeline (10 Days)

Once we receive and inspect your returned item at our facility, we will notify you via email regarding the approval or rejection of your refund.

  • Inspection & Approval: Within 2–3 business days of package arrival.
  • Refund Processing Time: Once approved, your refund will be automatically processed and credited back to your original payment method (e.g., credit card, PayPal) within 10 business days.
  • Late or Missing Refunds: If you haven't received your refund after 10 business days, please first double-check your bank account or contact your credit card issuer, as it may take some processing time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at info@xovila.shop.

7. Exchanges and Cancellations

  • Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
  • Order Cancellations: If you need to cancel an order, please contact us within 6 hours of placement. Once an order enters our 1–3 day processing cycle and is dispatched, it cannot be canceled and must be processed as a standard return after delivery.