Shipping policy

Thank you for shopping at Xovila (www.xovila.shop). We are dedicated to providing a transparent, reliable, and premium delivery service to all our customers across the United States. Below are the clear terms, timelines, and structures governing our entire shipping process.

1.  Free Shipping Across the United States

To eliminate unexpected costs at checkout and keep our customer experience straightforward, Xovila offers guaranteed Free Standard Shipping on all orders delivered within the United States. There is no minimum purchase amount required, and there are absolutely no hidden handling fees or surprise transport taxes.

  • Shipping Fee: $0.00 USD (Always Free)
  • Target Market: United States
  • Currency Basis: United States Dollar (USD)

2. Order Processing & Transit Timelines

Every order undergoes a rigorous quality inspection and professional protective packing before leaving our logistics hub. Our delivery schedule is clearly broken down into two distinct phases:

  • Handling/Processing Time: 1 – 3 Business Days (Monday to Friday). Orders placed before our daily cut-off time will begin processing the same day or the next business day. Orders placed on weekends or federal holidays will be processed on the following Monday.
  • Transit/Shipping Time: 7 – 13 Business Days (Monday to Friday). This is the actual duration from our carrier facility to your specified shipping address within the United States.
  • Total Estimated Delivery Time: 8 – 16 Business Days.

3. Daily Order Cut-off Time

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Any order submitted after 5:00 PM EST will automatically enter the processing cycle on the subsequent business day.

4. Shipment Tracking and Transparency

Transparency is fundamental to our service. Once your package is verified and dispatched by the domestic postal or express service partner (such as USPS, FedEx, or DHL SmartMail), you will receive an automated Shipping Confirmation Email containing your official tracking number and direct tracking links within 24 to 48 hours of dispatch.

You can monitor the live transit journey of your product at any time via the carrier's network or our website tracking portal.

5. Address Modifications and Redirection

Please double-check your shipping details at checkout. In accordance with anti-fraud guidelines, we cannot change or update the shipping address once a package has entered the transit cycle. If you notice an error in your address, please notify our support team immediately at info@xovila.shop within 6 hours of placing your order.

6. Missing, Delayed, or Damaged Packages

  • Delayed Shipments: While we work tirelessly with our carriers to guarantee timely delivery, external factors such as extreme weather or regional transit bottlenecks may cause minor delays. If your order does not arrive within 18 business days, please contact us for immediate assistance.
  • Damaged on Arrival: If your item arrives visibly broken, crushed, or damaged due to rough carrier transit, take clear photos of the packaging and product, and email them to info@xovila.shop. We will arrange a free replacement or complete full refund within 48 hours.