Privacy policy

This Privacy Policy describes how Xovila (accessible via www.xovila.shop, collectively referred to as "the Site", "we", "us", or "our") collects, uses, protects, and discloses your Personal Information when you visit, browse, or make a purchase from the Site. We are committed to safeguarding your privacy in strict accordance with the US Federal Trade Commission (FTC) guidelines, CCPA, and relevant global data protection frameworks.

1. Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. The specific data categories we collect include:

  • Device Information: Browser version, IP address, time zone, cookie details, what sites or products you view, search terms, and how you interact with the Site. This information is collected automatically via cookies, log files, tags, or pixels to optimize Site performance.
  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers, payment gateway tokens), email address, and phone number. We collect this directly from you to fulfill our contract, process payments, arrange shipping, and provide invoices/order confirmations.
  • Customer Support Information: Any details you choose to share with us via email (info@xovila.shop) or phone (+61 485 880 216) during communication.

2. How We Use Your Personal Information

We utilize your personal information to provide our services and ensure a secure commerce environment, including: offering products for sale, processing secure payments, shipping and fulfillment of your orders, keeping you updated on new products, and running targeted, compliant advertising campaigns.

3. Sharing Personal Information

We share your Personal Information with reliable third-party service providers to help us deliver our services to you. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We use Google Analytics and Google Merchant Center to understand how our customers interact with the Site and to present transparent advertising.
  • We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our legal rights.

4. Data Security and Retention

Your security is our priority. When you place an order through the Site, all transaction details are encrypted using Secure Sockets Layer (SSL) technology. We retain your Personal Information for our records unless and until you ask us to erase this information.

5. Your Rights (CCPA/GDPR Compliance)

If you are a resident of certain states or jurisdictions (such as California), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us via our official email: info@xovila.shop.

6. Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control and manage cookies through your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.